3 Positive Culture Cures for Customer Rage arizona state university w.p. carey school of business busy holiday season customer care customer service work positive Dec 17, 2023

According to a survey conducted by Arizona State University’s W.P. Carey School of Business, about half of all American households experience customer service-related problems. Over...

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3 Ways Positive Work Cultures Respond in a Crisis #crisisresponse #culturecounts #workculture #workpositive Dec 10, 2023

The attention of the community in which I live was riveted by an apartment fire that affected a lot of lives. The cause is a mystery.

One family’s dog escaped and ran away. News outlets and...

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3 Keys to Survive Your Office Party holiday party how-to-survive-office-party office party work culture work party Dec 03, 2023

Announcements of office parties are met with either go-for-it’s or groans.

The go-for-it’s are the ones who enjoyed last year’s party or just look forward to any social...

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3 Tips to Cure Holiday Overwhelm at Work culture counts holiday anxiety holiday overwhelm productivity during holidays work culture work positive Nov 26, 2023

Is it just me, or did you also notice that the holiday decorations and advertising started earlier this year? Like before Halloween?

My first reaction was like one of those cartoon characters who...

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Tap the Power of Thank You culture counts customer service reduce team turnover teamwork thanksgiving work culture work positive Nov 19, 2023

There may be only one day a year devoted to giving thanks, but expressing thanks year-round and doing it well is one of the most profitable culture strategies you have.

Numerous studies reveal that...

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3 Reasons to Positively Celebrate Birthdays client relationships culture counts customer service happy birthday work culture work positive Nov 12, 2023

Last Friday was my birthday. It wasn’t a decade birthday or a significant one like I can now vote, drink legally, or qualify for Medicare. (I am counting the days until Medicare though.)

It...

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3 Timely Strategies to Positive Change emotional intelligence growth mindset positive change positive work culture time change Nov 05, 2023

The time changed in the U.S. this past weekend. You “fell back” unless you live in Arizona or Hawaii. Residents there are time agnostics, I guess.

Is it light earlier now? The...

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3 Strategies to Help Your Underdog Team Win dream team mlb underdog winners work culture work positive world series Oct 29, 2023

I’m amazed year after year by the Major League baseball teams who do and don’t make it to the playoffs and the World Series.

With all of the fat contracts and top-heavy payrolls of so...

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Whatā€™s Your Productivity Trigger? get more done with less how do i become more productive motivation productivity work culture work positive Oct 22, 2023

My Grandfather told me stories of getting up at 4:30 a.m. to bring in the wood, put it in the cook stove, and light the fire so his mother could prepare breakfast. A sister gathered eggs in the...

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3 Positive Strategies to Deal with Interruptions positive actions productivity work culture work interruptions work positive Oct 15, 2023

Interruptions intrude every single day at work.

At least they do for me. What about you?

They’re uninvited, unexpected, and un

Research indicates that it takes you anywhere from 10-20 minutes...

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What Upsets You at Work? anger management at work upset at work work culture work positive work upset Oct 08, 2023

It’s college football season. That means some ranked teams lose that are expected to win. They get upset and by teams that are unranked. 

Teams win that aren’t supposed to win.

...

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How Well Do You Focus at Work? focus productivity work culture work positive Oct 01, 2023

I was lying flat on my back in the grassy outfield, trying to come around. I had drifted back from my third-base position for the Little League team White Sox into shallow left field to catch a fly...

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