According to a survey conducted by Arizona State University’s W.P. Carey School of Business, about half of all American households experience customer service-related problems. Over two-thirds of thos...
Is it just me, or did you also notice that the holiday decorations and advertising started earlier this year? Like before Halloween?
My first reaction was like one of those cartoon characters who get...
There may be only one day a year devoted to giving thanks, but expressing thanks year-round and doing it well is one of the most profitable culture strategies you have.
Numerous studies reveal that w...
Last Friday was my birthday. It wasn’t a decade birthday or a significant one like I can now vote, drink legally, or qualify for Medicare. (I am counting the days until Medicare though.)
It was just ...
I’m amazed year after year by the Major League baseball teams who do and don’t make it to the playoffs and the World Series.
With all of the fat contracts and top-heavy payrolls of so many major mark...
My Grandfather told me stories of getting up at 4:30 a.m. to bring in the wood, put it in the cook stove, and light the fire so his mother could prepare breakfast. A sister gathered eggs in the dark. ...
Interruptions intrude every single day at work.
At least they do for me. What about you?
They’re uninvited, unexpected, and un
Research indicates that it takes you anywhere from 10-20 minutes to re...
It’s college football season. That means some ranked teams lose that are expected to win. They get upset and by teams that are unranked.Â
Teams win that aren’t supposed to win.
Upsets happen at work...
I was lying flat on my back in the grassy outfield, trying to come around. I had drifted back from my third-base position for the Little League team White Sox into shallow left field to catch a fly ba...
Heard anybody say lately, “Where did 2023 go?”
Maybe you said it.
Yes, the final quarter of 2023 starts next week.
The question behind the question is, “How do we have a successful 4th quarter?”
H...
Ever notice that the last words of a conversation are the ones you remember? For example, the last sentence your spouse says in the morning as you walk out the door. The concluding words of a team mee...
You’re in a Zoom meeting. Your phone buzzes. Do you read the Caller ID and decide about answering?
You’re working on your computer on an important project. Is your e-mail open, set on automatic?
Wha...
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