3 Positive Culture Cures for Customer Rage arizona state university w.p. carey school of business busy holiday season customer care customer service work positive Dec 17, 2023

According to a survey conducted by Arizona State University’s W.P. Carey School of Business, about half of all American households experience customer service-related problems. Over...

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3 Tips to Cure Holiday Overwhelm at Work culture counts holiday anxiety holiday overwhelm productivity during holidays work culture work positive Nov 26, 2023

Is it just me, or did you also notice that the holiday decorations and advertising started earlier this year? Like before Halloween?

My first reaction was like one of those cartoon characters who...

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Tap the Power of Thank You culture counts customer service reduce team turnover teamwork thanksgiving work culture work positive Nov 19, 2023

There may be only one day a year devoted to giving thanks, but expressing thanks year-round and doing it well is one of the most profitable culture strategies you have.

Numerous studies reveal that...

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3 Reasons to Positively Celebrate Birthdays client relationships culture counts customer service happy birthday work culture work positive Nov 12, 2023

Last Friday was my birthday. It wasn’t a decade birthday or a significant one like I can now vote, drink legally, or qualify for Medicare. (I am counting the days until Medicare though.)

It...

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3 Strategies to Help Your Underdog Team Win dream team mlb underdog winners work culture work positive world series Oct 29, 2023

I’m amazed year after year by the Major League baseball teams who do and don’t make it to the playoffs and the World Series.

With all of the fat contracts and top-heavy payrolls of so...

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Whatā€™s Your Productivity Trigger? get more done with less how do i become more productive motivation productivity work culture work positive Oct 22, 2023

My Grandfather told me stories of getting up at 4:30 a.m. to bring in the wood, put it in the cook stove, and light the fire so his mother could prepare breakfast. A sister gathered eggs in the...

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3 Positive Strategies to Deal with Interruptions positive actions productivity work culture work interruptions work positive Oct 15, 2023

Interruptions intrude every single day at work.

At least they do for me. What about you?

They’re uninvited, unexpected, and un

Research indicates that it takes you anywhere from 10-20 minutes...

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What Upsets You at Work? anger management at work upset at work work culture work positive work upset Oct 08, 2023

It’s college football season. That means some ranked teams lose that are expected to win. They get upset and by teams that are unranked. 

Teams win that aren’t supposed to win.

...

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How Well Do You Focus at Work? focus productivity work culture work positive Oct 01, 2023

I was lying flat on my back in the grassy outfield, trying to come around. I had drifted back from my third-base position for the Little League team White Sox into shallow left field to catch a fly...

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3 Strategies for a Successful 4th Quarter fourth quarter success leading change productivity strategic leadership work positive Sep 24, 2023

Heard anybody say lately, “Where did 2023 go?”

Maybe you said it.

Yes, the final quarter of 2023 starts next week.

The question behind the question is, “How do we have a...

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3 Strategies to Finish Your Day Strong efficiency finish day strong organization productivity work positive work/life balance Sep 17, 2023

Ever notice that the last words of a conversation are the ones you remember? For example, the last sentence your spouse says in the morning as you walk out the door. The concluding words of a team...

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3 Ways to Eliminate Productivity Busters increase productivity limit technology productivity work positive Sep 10, 2023

You’re in a Zoom meeting. Your phone buzzes. Do you read the Caller ID and decide about answering?

You’re working on your computer on an important project. Is your e-mail open, set on...

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